Consumer Protection First
At Jopters, you can refund or exchange the product within 7 days of delivery. For the process, it is customers responsibility to maintain Picture of receipt they receive at time of delivery (Electronic system generated receipts or SMS confirmations by Jopters or any of our 3rd Party will not be considered as proof of purchase).
Refund Guidelines
Now you can directly raise refund/replacement/upgrade requests through our ticketing system below
Jopters - Help & Support
Our team will review the request and respond you back within 24-48 hours to update you on the status of the request as per the guidelines and policies of the platform. Jopters reserves the right to final decision
Key Notes on Refund Requests
1- Any product that is opened, Used and with distorted packings is not eligible for return
2- Any hygiene related product is not eligible for refund or replacement
3- Any requests received after 7 days of delivery shall not be entertained
4- Customer is liable to maintain the receipt or picture of the receipt for 7 days after delivery
5- No refunds will be issued due to customers change of mind or due to color based issue
Deductions at time of Refunds
1- AED 25 will be deducted from the paid amount at time of refund. The charges for initial delivery, arranging cash and collection of materials are purely payable to the 3rd party courier.
2- Any products delivered defected shall by Jopters shall be subjected to AED 25 Deductions. If product is delivered defected from Jopters, we will issue replacements provided the guide lines to notify within 7 days of delivery, showing proof of purchase receipt are fulfilled.
Exchange/ Replacement Requests
A product delivered damaged/defected/broken by us will be replace with a new one. There will not be any refund released for the product. The product can also be upgraded to another product of same price or higher with an additional upgrade charge of AED 15 along with the differential price of the product (if applicable).
Color Related Requests
Jopters is not a color centric platform. All the stocks are released as per the availability. Any customer requesting specific color after delivery shall be subjected to AED 15 delivery charge. Jopters does not guarantee the availability of color. However, if available shall release the requested color for customer on special request
Product Information on Website [Pictures & Text]
At Jopters, the products listed are to higher accuracy. However, Jopters does not take liability of the information displayed. It is solely the responsibility of the consumer to extensively research any and all products intended for purchase.
Maintenance of Good Will & Law
At Jopters, our team is dedicated and committed to providing you a greater customer experience and assist with all requests within the parameters of the Return / Refund / Exchange Policy.