Return Policy

Consumer Protection First – Shop Emarat

At Shop Emarat, your satisfaction is our priority. We offer a 7-day window from the date of delivery to request a refund or exchange. To initiate the process, it is the customer's responsibility to retain a photo of the physical delivery receipt. Please note that electronic receipts, SMS confirmations, or third-party system messages will not be accepted as proof of purchase.

Refund Guidelines

You can raise refund, replacement, or upgrade requests through our official support ticket system here:

👉 Shop Emarat – Help & Support

Our team will review your request and respond within 24–48 hours based on our platform’s guidelines and policies. Shop Emarat reserves the right to make the final decision on all refund or exchange claims.

Important Notes on Refund Requests

Opened, used, or poorly repacked products are not eligible for return.

Hygiene-related products are non-refundable and non-exchangeable.

Requests made after 7 days from delivery will not be accepted.

Customers must retain a clear photo of the delivery receipt for 7 days.

Refunds will not be issued for change of mind or color-based concerns.

Refund Deductions

A deduction of AED 30 and applicable transaction charges will apply for delivery, collection, and cashback handling.

Refunds are typically issued as store credit, and customers will receive a credit reference via email. This credit can be applied to future purchases by emailing the reference along with a new order number to helpdesk@shopemarat.com.

For card payments, refunds will be processed through the original mode of payment and may take 10 to 45 days, depending on your issuing bank.

Exchange / Replacement Policy

If your order arrives damaged, defective, or broken, we will replace it with a new item. Refunds will not be issued in such cases.

Customers also have the option to upgrade the product to another item of the same or higher value. An upgrade fee of AED 10, along with any price difference, will apply.

Color Requests

Shop Emarat is not a color-specific platform. Products are shipped based on availability. If a specific color is requested after delivery, a delivery fee of AED 30 will apply.

While we do not guarantee color availability, we may honor requests on a case-by-case basis, subject to stock availability.

Product Images & Descriptions

While we strive for accuracy in all product listings, Shop Emarat does not accept liability for minor differences in product images or descriptions. We strongly encourage customers to research thoroughly before making a purchase.

Our Commitment to You

The team at Shop Emarat is committed to delivering a reliable, transparent, and smooth shopping experience. All requests will be handled professionally and within the scope of our Return, Refund, and Exchange Policies.

For any assistance, reach out to our support team at support@shopemarat.com.