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Return Policy

Consumer Protection First

  • Refund or Exchange: You can refund or exchange products within 7 days of delivery.
  • Receipt Requirement: Keep the original receipt provided at delivery. Electronic receipts or SMS confirmations are not valid for refunds or exchanges.

Refund Guidelines

  • Request Process: Raise refund/replacement/upgrade requests through our ticketing system:
    • Shopemarat - Help & Support
    • Response within 24-48 hours as per platform guidelines and policies.

Key Notes on Refund Requests

  1. Opened, used, or damaged packaging products are not eligible for return.
  2. Hygiene-related products are not eligible for refund or replacement.
  3. Requests made after 7 days of delivery will not be entertained.
  4. Maintain the receipt for 7 days after delivery.
  5. No refunds for change of mind or color issues.

Deductions at Time of Refunds

  • AED 25 Deduction: For initial delivery and collection charges payable to the courier.
  • Defective Products: Defective products delivered by Shopemarat will be subject to AED 25 deduction. Replacements provided if notified within 7 days with proof of purchase.

Exchange/Replacement Requests

  • Damaged/Defective Products: Replaced with a new product, no refunds issued.
  • Upgrade Option: Upgrade to a higher-priced product with an additional charge of AED 15 and the price difference.

Color Related Requests

  • Color Availability: Specific color requests after delivery incur a AED 15 delivery charge.
  • No Color Guarantee: Colors are subject to stock availability. Requests fulfilled if possible.

Product Information on Website

  • Accuracy: Products listed are accurate, but Shopemarat is not liable for displayed information.
  • Consumer Responsibility: Research products thoroughly before purchase.

Maintenance of Good Will & Law

  • Customer Experience: Shopemarat is committed to providing excellent customer service within the parameters of the Return/Refund/Exchange Policy.